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Returns and Exchanges

MORI's policies on Returns and Exchanges

How do I make a return?

We offer free exchanges to customers living within the UK. We ask that all items be returned to us within 30 days of your order being delivered, in perfect saleable condition with tags attached. Please ensure you obtain proof of postage for your retu

Do you offer exchanges?

MORI does offer exchanges; however, these are limited to customers living in the UK only. To process an exchange please contact our Customer Care team at [email protected] with your order number and the item/s you would like to return and change for

How do I exchange a gift I received?

We know that sometimes things arrive with all the best intentions but just don't fit your little one. That is why MORI has made exchanging a gifted item easy. All you need is the original order number, including the #. Head over to our return portals

Can I return my online order to a MORI shop?

Our Store will not process refunds for goods purchased online. To return your online order, please contact customer care at [email protected], or click through on our live chat.